Clinical Correspondence Management

With responsibility for the effective delivery of a wide range of primary care services at-scale in Cornwall, Kernow Health had become aware of inefficiencies and wasted time when processing clinical correspondence at their PCNs and practices. With correspondence volumes ever increasing, it was clear that a new approach to allocation and management was urgently required to make sure that the right individuals were handling the right information at the right time.

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General Practice / Pharmacy Interface

Specialising in providing services that support GP practices and groups or individuals who may struggle to access conventional NHS GP services, Access Healthcare operates six GP surgeries in Plymouth and Exeter. Over time, their network of practices and community pharmacies had become increasingly frustrated with how they were working together. As well as inefficiencies surrounding the monitoring and management of both acute and repeat medication, patients also frequently seemed to bounce between a practice and pharmacy without their problems being resolved efficiently.

Mediation and Negotiation

Following a number of on-going operational and management challenges at one of their constituent PCNs, this leading CCG recognised that independent, professional help was needed to enable them to propose and agree a mutually acceptable and positive way forward.

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Productive General Practice, Quick Start

Located in the busy market town of Wisbech in Cambridgeshire, North Brink Practice’s 5 GPs serve over 19,000 patients in the surrounding area. As a result of increasing demands on both clinical and non-clinical staff time, a backlog of tasks had steadily built up in its Patient Services Team. Realising that staff morale was also being affected and that a solution was needed quickly, the practice decided to participate in NHS England’s popular Productive General Practice (PGP) Quick Start programme.

Working in Harmony

Responsible for the planning and commissioning of health services for 46 practices serving over 300,000 patients in West London, this busy CCG was keen to improve their support capabilities to help their practices work better together. In particular, they wanted to help the practices to contribute to and learn from each other’s experiences, to allow more effective and consistent prioritisation and decision making.

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PPA Review

Serving patients in Dorchester and the surrounding areas, this busy practice was concerned that they were not processing their PPA claims as efficiently as they could be and as a result, were missing out on income due to them from FP34 claims. With the challenges of providing high-quality services and patient experience placing the usual high demands on scarce staff time, working with an external partner to review and reconcile their often-complex PPA claims was the best solution.

Care Navigation and Enhanced Communication Skills

Located in Southwest London, this busy surgery and its associated PCN practices realised that they were struggling to respond to changes in patient pathways, exacerbated by the extra patient need challenges presented by the Covid-19 pandemic. The practices were keen to make the most of the video/telephone consultation and social prescribing services and approached Xytal to help them implement a solution.

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We can create a bespoke solution to help with any particular issue your organisation is facing