Kernow Health CEPN
With responsibility for the effective delivery of a wide range of primary care services at-scale in Cornwall, Kernow Health had become aware of inefficiencies and wasted time when processing clinical correspondence at their PCNs and practices. With correspondence volumes ever increasing, it was clear that a new approach to allocation and management was urgently required to make sure that the right individuals were handling the right information at the right time.
As a Community Education Provider, Kernow Health approached Xytal for help in formulating a solution to suit their specific needs. Our solution encompassed:
Following a group meeting amongst the practices to swap ideas and compare note, feedback on the changes implemented was extremely positive. Practices reported that is addition to freeing up valuable and scarce clinician time, the new processes implemented had also opened their eyes to the value of investing in new staff and equipment to further improve both practice efficiency and patient experience.