CASE STUDY

PPA Review

Prince of Wales Surgery, Dorchester

Background

Serving patients in Dorchester and the surrounding areas, this busy practice was concerned that they were not processing their PPA claims as efficiently as they could be and as a result, were missing out on income due to them from FP34 claims. With the challenges of providing high-quality services and patient experience placing the usual high demands on scarce staff time, working with an external partner to review and reconcile their often-complex PPA claims was the best solution.

Xytal in Action

Working with our partners at Enhanced Primary Care on a risk-free, ‘successful claim only’ commercial basis, we carried out an audit and reconciliation of PPA claims with the absolute minimum of fuss and disruption to the day-to-day operations of the practice. All records were manually validated, and missing prescriptions were produced to enable the appropriate claims to be submitted.

Results

Once all the outstanding claims had been reconciled, we had generated in excess of £6,000 in vital funds for the practice.

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What our clients say

“My GPs are very happy as it was a quick win with nothing to lose, and we identified areas where the nurses weren’t always printing the scripts. This process has given us motivation to audit regularly in the future and we’re developing some systems”