Prince of Wales Surgery, Dorchester
Background
Serving patients in Dorchester and the surrounding areas, this busy practice was concerned that they were not processing their PPA claims as efficiently as they could be and as a result, were missing out on income due to them from FP34 claims. With the challenges of providing high-quality services and patient experience placing the usual high demands on scarce staff time, working with an external partner to review and reconcile their often-complex PPA claims was the best solution.