Empowering primary and secondary care leaders to collaborate, innovate, and transform care delivery
Primary and Secondary Care Interface
The interface between primary and secondary care is one of the most complex points in the health and care system. It’s where GP practices, community services and hospitals meet, where communication, referrals, and shared decision-making often come under strain.
When each part of the system is managing its own urgent pressures, collaboration can be lost. This can lead to duplication, delays, and frustration for both staff and patients.
Who we work with?
We support leaders in both primary and secondary care to build relationships, systems and confidence needed to break down silos, encourage integration, and deliver improvements for patients and teams.
Whether you’re already leading across boundaries or stepping into a more strategic role, we will support your journey.
What you can expect
Working together, our programmes deliver more than just insight, they deliver outcomes:
- Improved collaboration across boundaries
- Reduced duplication and inefficiencies
- Stronger relationships and trust between areas
- Leaders who feel confident to influence change
- A culture of innovation
We will work with you to define what success looks like and track progress throughout.
What does effective collaboration look like?
Through a carefully designed series of workshops, coaching, and action learning sets, we support current and future leaders to:
Understand the wider system context and the levers of change within it
Build strong, collaborative partnerships across boundaries
Lead with confidence, compassion, and clarity in complex environments
Solve real challenges with system-level thinking and practical tools
Strengthen a shared culture of improvement and innovation
Challenges we help tackle together
Cultural issues
Lack of trust between groups and individuals causing division and restricting progress.
Process issues
Excessive and repetitive administrative burden. From lack of standardisation to lack of flexible options to accommodate localised variation within standards.
Communication issues
Confused responsibilities, unclear accountabilities, competing pressures combine as barriers to development.
Our approach
Through focus on your particular needs in a safe, confidential environment, our coaches support leaders to see circumstances and people more clearly, learn new approaches to challenging situations, build more productive relationships, recognise your strengths and achieve your aims.
01.
Face-to-face and virtual workshops
Explore the interface between primary and secondary care, thinking about the leadership behaviours and system approaches required to strengthen collaboration across organisational boundaries.
02.
Action Learning Sets (ALS)
Work through current challenges alongside peers, supported by expert facilitation.
03.
Optional one-to-one coaching
Choose tailored support to meet your personal goals.
04.
Post-session reflection materials and practical guides
Resources to help embed new approaches in your daily work and drive sustained improvement across the system.
05.
Peer support networks
Peer support networks that continue beyond the programme, keeping the momentum alive.
06.
Digital Co-Production Hub
Continuous engagement and input from across the system, ensuring the content remains relevant and responsive.
Tailored Primary And Secondary Care Interface Programmes
We support leaders at every level to build the relationships, systems and confidence needed to break down silos, champion integration, and deliver tangible improvements for patients and teams.
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