Expansion of NHS App leads to reduced waiting times

30 April 2025

By Xytal Insights Team

Reform of the NHS App has successfully led to a substantial reduction in patients’ waiting times. According to the latest data, accelerated rollout of the app stopped 1.5 million appointments from being missed since July 2024.

The app enables patients to have greater control over how and when they book their appointments, and is estimated to have saved NHS staff 5.7 million hours since being released.

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