Our highly qualified professionals offering bespoke, practical advice and a wealth of experience.

Elizabeth is a Lead Consultant at Xytal, specialising in supporting large-scale national transformation programmes. With a proven track record in designing, delivering, and leading high-impact initiatives, Elizabeth leverages her expertise in improvement methodologies, design thinking, and psychotherapeutic approaches to drive meaningful change for individuals, teams, and organisations.

Drawing on extensive experience across industries and healthcare, Elizabeth integrates a unique blend of skills to tackle complex challenges. Her diverse qualifications, including certifications in therapy, MBTI, Programme and Project Management, Lean Six Sigma, and Design Thinking, enable her to create tailored solutions that deliver measurable outcomes.

Elizabeth’s work is characterised by her strategic insight and her commitment to fostering growth and resilience. As a trusted Xytal consultant, she partners with teams to create sustainable transformations that enhance performance, engagement, and overall success.

Sarah is a highly experienced consultant with a background as a qualified doctor, specializing in clinical coaching, facilitation, and mediation within healthcare. With over 20 years as a GP and extensive experience in developing and delivering training in communication and professional skills, she has worked alongside major healthcare organizations, including Health Education England and Medical Defence, to create impactful learning experiences aimed at improving clinician wellbeing, reducing risk, and enhancing patient satisfaction. As an accredited mediator, appraiser, and mentor, Sarah supports healthcare professionals in identifying core challenges and developing effective solutions in a psychologically safe environment. Her leadership experience spans local CCG and PCN roles, as well as national positions, including RCOG Interim Director of Education and NHS Resolution Head of Case Advice.

At Xytal, Sarah brings her expertise to programme development and delivery, ensuring tailored support for clinicians and healthcare leaders.

Greg is a dedicated Xytal Consultant and Performance Psychologist with extensive expertise in multiple fields. Currently contributing his insights to both the Medical School and the Wales Centre for Behaviour Change at Bangor University, Greg’s work with the NHS is multifaceted. His areas of impact include leadership development, change management, strategy implementation, fostering high-performing teams, and enhancing coaching skills. Beyond academia, Greg plays a pivotal role in a High-Performance consultancy, where he has been instrumental in delivering key programmes such as the General Practice Improvement Programme the Accelerate Programme, and leading the Organisational Leader Development Programme. He is also a Fellow of the Higher Education Academy.

Hannah is an established healthcare leader within Primary Care with over 25 years of experience within the NHS, specialising in primary care management and transformation. As a Management Consultant at Xytal, Hannah has been hugely successful in guiding practices in implementing quality improvement techniques and tools to enhance efficiency and productivity. With a proactive and positive approach, Hannah leads initiatives aimed at enhancing operational efficiency and patient care through digital innovation. Her exceptional communication skills and innate ability to engage stakeholders at all levels have earned her recognition, including accolades from NHS England for her NHS England Time for Care Team – Outstanding Case Study – Care Navigation.

Hannah’s leadership and dedication continue to drive positive change and innovation within healthcare delivery, making her an invaluable asset to the Xytal team.

Vanessa, a former GP Practice Manager turned Quality Improvement Consultant at Xytal, brings extensive experience and dedication to her role since 2019. She currently spearheads the NHS GP Improvement Programme and actively contributes to the execution of Xytal’s initiatives. Vanessa also holds the pivotal role of Digital and Transformation Lead for a Primary Care Network (PCN). Beyond her core responsibilities, she offers invaluable Locum support to General Practice Leadership teams. Vanessa is deeply passionate about supporting GP Reception/Admin teams and facilitating practice improvements, showcasing her commitment to advancing healthcare delivery.

Elaine brings over 30 years of expertise in project management and business operations improvement, primarily within the NHS. With a deep understanding of primary care, she has led complex, high-impact projects that enhance healthcare delivery, driving efficiencies and improvements across systems. Her strategic approach, combined with her strong skills in communication and negotiation, make her adept at managing performance, implementing processes, and engaging stakeholders to achieve shared goals.

As a Xytal facilitator Elaine’s dedication to fostering collaboration and mentoring others, coupled with her strategic insight, ensures that her clients see measurable improvements that align with their operational goals and vision for growth.

Andrew is a Chartered Engineer and Lean specialist with over 25 years of experience across sectors including manufacturing, finance, and healthcare. Renowned for his expertise in Value Stream Mapping and process improvement, Andrew helps organisations streamline operations, increase capacity, and empower teams to solve complex challenges.

As a facilitator, Andrew applies his Lean methodology to enhance operational efficiency, focusing on tools like 5S, visual management, and strategic alignment. His approach combines technical expertise with coaching to develop leaders and teams, enabling them to implement sustainable improvements and foster a culture of continual learning.

Andrew’s ability to identify inefficiencies and develop practical, common-sense solutions has earned him high praise from clients, who value his engaging style and tailored strategies. His work consistently delivers measurable results, improving workflows, reducing waste, and optimizing processes to benefit both staff and stakeholders.

Dr Charlotte Hilton is a Chartered Psychologist with expertise in health and social care, person-centred communication skills, compassionate leadership and behaviour change. She is highly published in many leading journals. As a member of the Motivational interviewing Network of Trainers (MINT), Dr Hilton is experienced in training others to integrate this evidence-based approach into a range of settings. She is passionate about combining quality improvement tools (what to do) with psychological skills (how to do it) to support general practice in delivering efficient, safe care that enhances patient experience.​

Dr Hilton also is the creator of Xytal’s Care Navigation and Managing Difficult Conversations training programmes, which was developed using her vast experience in patient-focused quality improvement and evidence-based clinical research in psychology

Holly is an established healthcare professional with a proven track record of driving strategic initiatives and facilitating transformational change within healthcare organisations. As a Chartered Manager and experienced project manager, she brings a wealth of expertise to her role at Xytal. With a background in healthcare management and consulting, Holly specialises in developing and implementing innovative strategies to optimise healthcare delivery, improve patient outcomes, and enhance organisational performance. Her skills encompass strategic planning, process improvement, and change management, enabling her to effectively guide clients through complex challenges. Passionate about driving positive change in healthcare, Holly is dedicated to helping Xytal’s clients achieve their goals and succeed in an ever-evolving healthcare landscape.

Joanne is driven by her passion for empowering others to achieve their visions and goals, fostering partnerships across teams and organisations. As an accredited executive coach, she brings a wealth of experience to her role at Xytal. With extensive experience in organisational development, project management, business change, and partnership development across the NHS, education sector, and charitable organisations, Joanne excels as a skilled facilitator, adept in both small group and larger settings, with expertise in quality improvement and coaching. She is dedicated to leveraging her multifaceted skill set to drive strategic partnerships, organisational growth, and positive change within healthcare environments.

Heather practices as a midwife and brings a wealth of clinical and leadership expertise to Xytal. Working in maternity leadership roles over the past 8 years she continues to work clinically on labour ward. Heather is passionate about improving care, services and experiences for patients and their families.  Over the years this  has fostered a keen interest in quality improvement, leading to additional roles and wider experience.

Heather has visited Kenya as part of Xytal’s charitable work.  She is also a Trustee for the Iolanthe Midwifery Trust.  Liking to be busy Heather also moonlights as a Clinical Advisor for the Health Ombudsman; providing peer reviews for the British Journal of Midwifery, and teaching as an Associate Lecturer at her local university.

Heather’s role at Xytal allows her to channel her passion for quality improvement and support of teams through the delivery of innovative healthcare solutions, helping to drive impactful changes within maternity and general healthcare settings.