Our highly qualified professionals offering bespoke, practical advice and a wealth of experience.

Tom O’Sullivan is an experienced healthcare improvement advisor and strategic consultant, working with NHS partners across England. With a background in system leadership, Tom supports general practices, PCNs and wider place-based teams to tackle complex challenges, improve patient access, and embed sustainable change.

He brings deep expertise in integrated working, digital transformation, and workforce redesign; combining frontline insight with board-level experience. Tom is known for his practical, compassionate style and his ability to unite teams from across organisational boundaries to deliver meaningful, measurable improvement.

Zoe Turner is a skilled healthcare transformation and improvement specialist with over a decade of experience in Primary Care. Her expertise spans quality improvement, operational governance, and practice management, enabling her to drive meaningful change across healthcare systems.

As a Xytal facilitator, Zoe is passionate about enhancing patient access and optimising healthcare delivery, excelling in leading projects that streamline processes while ensuring compliance with regulatory standards. Her ability to harness data-driven insights and engage stakeholders empowers teams to implement sustainable improvements that enhance both efficiency and patient outcomes.

With a deep understanding of the complexities of Primary Care, Zoe bridges the gap between operational challenges and strategic goals.

Elizabeth is a Lead Consultant at Xytal, specialising in supporting large-scale national transformation programmes. With a proven track record in designing, delivering, and leading high-impact initiatives, Elizabeth leverages her expertise in improvement methodologies, design thinking, and psychotherapeutic approaches to drive meaningful change for individuals, teams, and organisations.

Drawing on extensive experience across industries and healthcare, Elizabeth integrates a unique blend of skills to tackle complex challenges. Her diverse qualifications, including certifications in therapy, MBTI, Programme and Project Management, Lean Six Sigma, and Design Thinking, enable her to create tailored solutions that deliver measurable outcomes.

Elizabeth’s work is characterised by her strategic insight and her commitment to fostering growth and resilience. As a trusted Xytal consultant, she partners with teams to create sustainable transformations that enhance performance, engagement, and overall success.

Daniel is an experienced leader in general practice, bringing over a decade of expertise as a Practice Manager and Partner to his role. With a deep understanding of the challenges and complexities faced by primary care teams, Daniel combines real-world practicality with an inspiring vision for positive change.

Daniel’s passion for quality improvement ignited during his time on the General Practice Improvement Leaders Programme, where he built a strong foundation in engaging teams to create meaningful, measurable change. His facilitation style is collaborative and empowering, ensuring that all voices are heard and solutions are owned by those who implement them. Through proven methodologies like the Model for Improvement, Daniel helps teams not only identify challenges but also build sustainable systems that drive long-term success.

A particular strength Daniel possesses is his ability to bridge the gap between operational challenges and strategic goals. His lived experience managing a busy practice allows him to connect with teams on a practical level, while his facilitation expertise ensures that the journey toward improvement is clear and actionable. 

Daniel’s training and experience have been further strengthened through Xytal’s comprehensive training, support, and network of expert colleagues. This has enhanced his ability to deliver impactful, innovative solutions tailored to the needs of primary care teams.

Daniel is an experienced project manager with a strong background in healthcare innovation and quality improvement. Having established and led a medical devices firm that secured multiple government grants and holds a pending patent, he brings a wealth of entrepreneurial and strategic expertise to his role at Xytal. His experience spans NHS inpatient and outpatient settings, as well as academic research, where he led a pioneering project on surgical outcomes, resulting in published work and international conference presentations.

Daniel has a proven track record in quality improvement, including leading a successful Emergency Department performance transformation and driving long-term discharge productivity initiatives involving social care, local authorities, and NHS Trusts. As a Lead Facilitator for NHS England’s General Practice Improvement Programmes, he has delivered over 200 weekly workshops at more than 20 GP surgeries across England. He has also contributed to the development of national programme materials and played a key role in training new facilitators.

Meryl is an experienced Project Manager/Consultant with a proven track record in the hospital & healthcare industry. With a background as a Nurse and a Nurse Manager, Meryl brings a wealth of firsthand experience to her role at Xytal. Her expertise extends beyond clinical practice to encompass Hospital Sales, Management, Account Management, Healthcare, and Clinical Research. Meryl is a skilled programme and project management professional, with particular proficiency in change management within Primary Care settings. With her diverse skill set and dedication, Meryl is committed to driving positive transformations in healthcare delivery.

Sarah is a highly experienced consultant with a background as a qualified doctor, specializing in clinical coaching, facilitation, and mediation within healthcare. With over 20 years as a GP and extensive experience in developing and delivering training in communication and professional skills, she has worked alongside major healthcare organizations, including Health Education England and Medical Defence, to create impactful learning experiences aimed at improving clinician wellbeing, reducing risk, and enhancing patient satisfaction. As an accredited mediator, appraiser, and mentor, Sarah supports healthcare professionals in identifying core challenges and developing effective solutions in a psychologically safe environment. Her leadership experience spans local CCG and PCN roles, as well as national positions, including RCOG Interim Director of Education and NHS Resolution Head of Case Advice.

At Xytal, Sarah brings her expertise to programme development and delivery, ensuring tailored support for clinicians and healthcare leaders.

Greg is a dedicated Xytal Consultant and Performance Psychologist with extensive expertise in multiple fields. Currently contributing his insights to both the Medical School and the Wales Centre for Behaviour Change at Bangor University, Greg’s work with the NHS is multifaceted. His areas of impact include leadership development, change management, strategy implementation, fostering high-performing teams, and enhancing coaching skills. Beyond academia, Greg plays a pivotal role in a High-Performance consultancy, where he has been instrumental in delivering key programmes such as the General Practice Improvement Programme the Accelerate Programme, and leading the Organisational Leader Development Programme. He is also a Fellow of the Higher Education Academy.

Hannah is an established healthcare leader within Primary Care with over 25 years of experience within the NHS, specialising in primary care management and transformation. As a Management Consultant at Xytal, Hannah has been hugely successful in guiding practices in implementing quality improvement techniques and tools to enhance efficiency and productivity. With a proactive and positive approach, Hannah leads initiatives aimed at enhancing operational efficiency and patient care through digital innovation. Her exceptional communication skills and innate ability to engage stakeholders at all levels have earned her recognition, including accolades from NHS England for her NHS England Time for Care Team – Outstanding Case Study – Care Navigation.

Hannah’s leadership and dedication continue to drive positive change and innovation within healthcare delivery, making her an invaluable asset to the Xytal team.

Vanessa, a former GP Practice Manager turned Quality Improvement Consultant at Xytal, brings extensive experience and dedication to her role since 2019. She currently spearheads the NHS GP Improvement Programme and actively contributes to the execution of Xytal’s initiatives. Vanessa also holds the pivotal role of Digital and Transformation Lead for a Primary Care Network (PCN). Beyond her core responsibilities, she offers invaluable Locum support to General Practice Leadership teams. Vanessa is deeply passionate about supporting GP Reception/Admin teams and facilitating practice improvements, showcasing her commitment to advancing healthcare delivery.

Elaine brings over 30 years of expertise in project management and business operations improvement, primarily within the NHS. With a deep understanding of primary care, she has led complex, high-impact projects that enhance healthcare delivery, driving efficiencies and improvements across systems. Her strategic approach, combined with her strong skills in communication and negotiation, make her adept at managing performance, implementing processes, and engaging stakeholders to achieve shared goals.

As a Xytal facilitator Elaine’s dedication to fostering collaboration and mentoring others, coupled with her strategic insight, ensures that her clients see measurable improvements that align with their operational goals and vision for growth.

Andrew is a Chartered Engineer and Lean specialist with over 25 years of experience across sectors including manufacturing, finance, and healthcare. Renowned for his expertise in Value Stream Mapping and process improvement, Andrew helps organisations streamline operations, increase capacity, and empower teams to solve complex challenges.

As a facilitator, Andrew applies his Lean methodology to enhance operational efficiency, focusing on tools like 5S, visual management, and strategic alignment. His approach combines technical expertise with coaching to develop leaders and teams, enabling them to implement sustainable improvements and foster a culture of continual learning.

Andrew’s ability to identify inefficiencies and develop practical, common-sense solutions has earned him high praise from clients, who value his engaging style and tailored strategies. His work consistently delivers measurable results, improving workflows, reducing waste, and optimizing processes to benefit both staff and stakeholders.

Julia brings extensive experience in strategy development, project management, and performance improvement across pharmaceuticals, charities, and the NHS. With over 25 years of expertise, she excels in leading programmes, facilitating workshops, and coaching organisations to success. Starting in the pharmaceutical industry, she transitioned to strategic leadership roles, including as an executive board member at Sue Ryder. Since 2010, Julia has run her consultancy, specialising in training and organisational development for primary care networks and systems, covering areas like workforce and leadership development. With a background in pharmacology and neuropharmacology, Julia brings a unique blend of academia and practical leadership expertise to her role at Xytal, dedicated to driving positive change and delivering exceptional results.

With over 30 years of diverse healthcare experience, Andy has built a distinguished career that began with a successful tenure in the Army and progressed to a prominent role in General Practice. His impactful journey includes serving as a Managing Partner, Primary Care Network Manager, and Director of a GP Federation, where he has left a lasting mark on patient care and healthcare delivery.

In his current role as a Facilitator for Xytal’s General Practice Improvement Programme, Andy provides guidance and support to enhance the effectiveness and efficiency of general practice services. His dedication to driving positive change within the NHS is also evident in his coaching and mentoring work with Practice Managers and leaders across the Yorkshire region. Additionally, he delivers training to Primary Care staff in various roles, all of which underscore his commitment to improving healthcare outcomes.

Andy’s approach is rooted in fostering collaboration, supporting innovation, and ensuring sustainable improvements in patient care.

Dr Charlotte Hilton is a Chartered Psychologist with expertise in health and social care, person-centred communication skills, compassionate leadership and behaviour change. She is highly published in many leading journals. As a member of the Motivational interviewing Network of Trainers (MINT), Dr Hilton is experienced in training others to integrate this evidence-based approach into a range of settings. She is passionate about combining quality improvement tools (what to do) with psychological skills (how to do it) to support general practice in delivering efficient, safe care that enhances patient experience.​

Dr Hilton also is the creator of Xytal’s Care Navigation and Managing Difficult Conversations training programmes, which was developed using her vast experience in patient-focused quality improvement and evidence-based clinical research in psychology

Sophie brings over 20 years of expertise in guiding healthcare teams through transformative change and achieving sustainable improvements. Trained as a quality improvement expert, and one of the first in the NHS to be trained as an advanced practitioner in the improvement methodology ‘Six Sigma, she has extensive experience operating at both national and local levels, helping numerous general practices nationwide. Sophie’s role as a facilitator in our programmes showcases her ability to support new partners in general practice effectively. Furthermore, her dedication to driving improvement extends to providing invaluable support in a variety of settings including general practice, hospitals and care homes, demonstrating her commitment to advancing healthcare delivery as a consultant at Xytal.

Holly is an established healthcare professional with a proven track record of driving strategic initiatives and facilitating transformational change within healthcare organisations. As a Chartered Manager and experienced project manager, she brings a wealth of expertise to her role at Xytal. With a background in healthcare management and consulting, Holly specialises in developing and implementing innovative strategies to optimise healthcare delivery, improve patient outcomes, and enhance organisational performance. Her skills encompass strategic planning, process improvement, and change management, enabling her to effectively guide clients through complex challenges. Passionate about driving positive change in healthcare, Holly is dedicated to helping Xytal’s clients achieve their goals and succeed in an ever-evolving healthcare landscape.

Joanne is driven by her passion for empowering others to achieve their visions and goals, fostering partnerships across teams and organisations. As an accredited executive coach, she brings a wealth of experience to her role at Xytal. With extensive experience in organisational development, project management, business change, and partnership development across the NHS, education sector, and charitable organisations, Joanne excels as a skilled facilitator, adept in both small group and larger settings, with expertise in quality improvement and coaching. She is dedicated to leveraging her multifaceted skill set to drive strategic partnerships, organisational growth, and positive change within healthcare environments.

Heather practices as a midwife and brings a wealth of clinical and leadership expertise to Xytal. Working in maternity leadership roles over the past 8 years she continues to work clinically on labour ward. Heather is passionate about improving care, services and experiences for patients and their families.  Over the years this  has fostered a keen interest in quality improvement, leading to additional roles and wider experience.

Heather has visited Kenya as part of Xytal’s charitable work.  She is also a Trustee for the Iolanthe Midwifery Trust.  Liking to be busy Heather also moonlights as a Clinical Advisor for the Health Ombudsman; providing peer reviews for the British Journal of Midwifery, and teaching as an Associate Lecturer at her local university.

Heather’s role at Xytal allows her to channel her passion for quality improvement and support of teams through the delivery of innovative healthcare solutions, helping to drive impactful changes within maternity and general healthcare settings.