Case study

"I’ve witnessed some of the challenging patient scenarios that you’ve described in the training and I’ve seen staff fall into traps which is why we needed this training and why the skills training has been so useful"

Practice Manager
West London

What does it achieve?

This course will help improve staff retention by providing strategies to boost resilience within teams, particularly those that are patient-facing. It also teaches strategies to enhance your well-being and resilience in this current time of stress. It also addresses systemic sources of stress, and how teams can handle those.

Outcomes are:

• Understand what good health and mental health look like at work

• Understand the relationship between stress and illness

• Psychologically informed strategies to inform health and well-being

Who is this for?

The Stress and Well-being Management programme helps teams and individuals improve communication with each other and patients. Ideal for practices who don’t have the time to commit to the full Care Navigation and Enhanced Communication Skills programme and can identify the need for improvement.

How it works

Xytal’s Care Navigation Short Courses courses are highly participatory and are tailored to suit the specific needs of your practice. Each short course can be delivered virtually across two half-day sessions, or face-to-face with two 3-hour sessions. If you choose the face-to-face delivery method, we recommend combining the sessions into an afternoon of protected learning time.

We can create a bespoke solution to help with any particular issue your organisation is facing