Case study

"I’ve witnessed some of the challenging patient scenarios that you’ve described in the training and I’ve seen staff fall into traps which is why we needed this training and why the skills training has been so useful"

Practice Manager
West London

What does it achieve?

How to identify and manage difficult conversations. This is applicable to a broad range of contexts in practice: patient or colleague. Using a conflict model you’ll learn clear evidence-based strategies to help manage conflicts.

Outcomes are:

• Increased confidence in managing conversations that feel uncomfortable

• Increased likelihood of mutual resolution

• Increased knowledge and skills about the sources of conflict and how to manage them

Who is this for?

The Managing Difficult Conversations programme helps teams and individuals improve communication with each other and patients. Ideal for practices who don’t have the time to commit to the full Care Navigation and Enhanced Communication Skills programme and can identify the need for improvement.

How it works

Xytal’s Care Navigation Short Courses courses are highly participatory and are tailored to suit the specific needs of your practice. Each short course can be delivered virtually across two half-day sessions, or face-to-face with two 3-hour sessions. If you choose the face-to-face delivery method, we recommend combining the sessions into an afternoon of protected learning time.

We can create a bespoke solution to help with any particular issue your organisation is facing