Supporting Digital Transformation
Support for healthcare teams embracing digital change
True transformation happens when people are supported to adopt new ways of working, develop confidence in using digital tools, and integrate these innovations into everyday practice.
At Xytal, we don’t build the technology, we make it work for you. Our expertise lies in supporting the people behind the systems: enabling teams to embrace change, fostering collaboration across services, and ensuring that digital transformation leads to lasting improvements in care.
Whether it’s navigating the cultural shifts that come with change, improving digital workflows, or embedding new platforms, we help create the conditions for success – aligning people, processes, and technology so that your digital investments deliver real impact.
How we can support you
Engaging teams in the ‘why’ of change
Helping teams understand the benefits of digitalisation for both patients and their team, when integrated properly. Through workshops and conversations, we encourage engagement, address concerns, and develop a shared vision for change.
Strengthening leadership for managing change
We work with leaders at every level to develop the skills and confidence needed to guide their teams through periods of change. Helping them to communicate effectively, navigate resistance, and foster a culture where digital innovation feels empowering rather than overwhelming.
Optimising workflows
Applying process improvement techniques to make digital tools work effectively in practice.
Building capability and confidence
We support staff to feel confident using new systems. Through guidance and development sessions, we make sure digital tools are accessible and genuinely helpful.
“It really feels like everything has been simplified and will be much easier for us to complete workflow now.”
Tailored Support
We work alongside you to understand your unique challenges, co-design solutions, and guide you through change with clarity and confidence.
Staff Engagement
We create a culture of ownership, collaboration, and continuous improvement, leading to higher staff satisfaction and engagement.
Psychological Safety
We foster open, respectful dialogue that brings your team together and builds trust throughout the journey.
Case Study: Alexander Surgery
Serving over 10,000 patients, Alexander House Surgery had already made impressive strides in digital innovation and process improvement. But like many organisations, they reached a point where progress plateaued. This case study explores how partnering with Xytal reignited their transformation journey, unlocking further efficiencies, boosting patient satisfaction, and improving staff morale through a structured and supportive approach.
We worked with them to:
- Embed a culture of continuous improvement across the team.
- Encourage collaborative change involving all staff roles.
- Introduce a structured, step-by-step improvement framework.
- Shift key processes to digital improving efficiency and access.
The outcome:
The surgery overcame a plateau in progress by adopting a structured improvement approach, leading to measurable efficiencies, higher patient satisfaction, and a culture of continuous, collaborative change.
Read Practice Business Manager, Patrick Denston’s full review here.
We can help
We are experts in people, culture, and change. As accredited NHS England improvement partners, we’ve supported hundreds of healthcare teams through transformation journeys.
Digital transformation works best when people are at the heart of it. That’s where we come in.
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