CASE STUDY

Care Navigation

Our support starts with the most difficult question, what are you trying to achieve and why?

The Situation

A 6,000 patient practice in a Market Town noticed the rising demand for GP appointments. The feeling was that other services were often better placed to meet these needs and wants, allowing the clinicians to dedicate their time to clinical matters.

Post

The Solution

Using Quality Improvement Methodology the practice went through a structured programme that empowered the front line team to provide signposting advice to patients.

The Result

After receiving sign posting advice 33% of calls to the practice chose to seek advice from other teams.

Graphic A 6,000 patient practice in a Market Town
Graphic Better solutions for 33% of calls to the practice
What our clients say
  • "PGP has benefitted our practice in ways we couldn't have imagined. The types of meeting that the PGP offers should be mandatory for all practices!"
  • "It’s been fantastic for the team – enthused, brighter, happier staff! Staff are confident to suggest ideas to improve things."