Our support starts with the most difficult question, what are you trying to achieve and why?
A 6,000 patient practice in a Market Town noticed the rising demand for GP appointments. The feeling was that other services were often better placed to meet these needs and wants, allowing the clinicians to dedicate their time to clinical matters.
Using Quality Improvement Methodology the practice went through a structured programme that empowered the front line team to provide signposting advice to patients.
After receiving sign posting advice 33% of calls to the practice chose to seek advice from other teams.