Case study

"I’ve witnessed some of the challenging patient scenarios that you’ve described in the training and I’ve seen staff fall into traps which is why we needed this training and why the skills training has been so useful"

Practice Manager
West London

What does it achieve?

What is person-centred communication skills? This programme explains what it is and why communicating with patients in a person-centred way (using motivational interviewing) is a key part of effective signposting. You will learn strategies to implement it, including role play. This short course also includes well-being strategies.

Outcomes are:
• Fills the gap for those patient-facing staff who know what Care Navigation is and why it’s important
• Reduces any unintended conflict between patient and receptionist
• Increases the likelihood that patients will be satisfied with the care option

Who is this for?

The Person-Centred Communication Skills programme helps teams and individuals improve communication with each other and patients. Ideal for practices who don’t have the time to commit to the full Care Navigation and Enhanced Communication Skills programme and can identify the need for improvement.

How it works

Xytal’s Care Navigation Short Courses courses are highly participatory and are tailored to suit the specific needs of your practice. Each short course can be delivered virtually across two half-day sessions, or face-to-face with two 3-hour sessions. If you choose the face-to-face delivery method, we recommend combining the sessions into an afternoon of protected learning time.

We can create a bespoke solution to help with any particular issue your organisation is facing