Case study

"I’ve witnessed some of the challenging patient scenarios that you’ve described in the training and I’ve seen staff fall into traps which is why we needed this training and why the skills training has been so useful"

Practice Manager
West London

What does it achieve?

Xytal offers a range of short courses under the Care Navigation and Enhanced Skills suite written and delivered by our consultant Dr Charlotte Hilton, a Chartered Psychologist skilled in the person-centred approaches to communication and a member of the Motivational Interviewing Network of Trainers (MINT).

Who is this for?

These three courses are highly participatory and are tailored to suit the specific needs of your practice. Each short course can be delivered virtually across two half-day sessions, or face-to-face with two 3-hour sessions. If you choose the face-to-face delivery method, we recommend combining the sessions into an afternoon of protected learning time.

How it works

Xytal currently offers three distinct complimentary short courses to choose from. To discover more relevant information, please visit our main Care Navigation and Enhanced Communication Skills page.

Enhanced Person Centred Communication Skills Training

Designed to build the skills and confidence of reception teams to navigate patients utilising person-centred strategies from Motivational Interviewing.

Managing Difficult Conversations

The Managing Difficult Conversations Short Course is designed to build the skills and confidence of reception teams to manage difficult conversations both with patients and team members. Similar to the skills utilised in the Enhanced Person-Centred Skills training, this training also incorporates person-centred strategies from Motivational Interviewing. Strategies for managing conflict and stress are also included.

Stress Management and Wellbeing Enhancement

Following the same format as the above two short courses, the Stress Management and Wellbeing Enhancement Short Course focuses on the self-care strategies for teams to boost their well being and manage stress.

We can create a bespoke solution to help with any particular issue your organisation is facing