CASE STUDY

Practice Diagnostic

We can focus on optimising processes within a Single Practice or help support the formation of a Federation.

The Situation

A practice in the South West was receiving good feedback from CQC and patients but the clinical workload was inexorably increasing and there was no time to stop and review the whole practice.

Managers were working long hours but somehow the results were not as desired. Key individuals were approaching retirement – what would be the best way of replacing their contribution?

Post

The Solution

The Xytal team went through its diagnostic procedure:

  • A review of financial accounts
  • A review of meetings minutes etc
  • A team of 3 with specialised expertise visited the practice for 2 days

The Result

Xytal produced a 12-page report reviewing the practice in its entirety. We made 8 key observations with detailed actions so as to provide the practice with a clear route map to get them were they wanted to be.

Graphic Xytal produced a 12-page report
Graphic 8 key observations detailing actions
What our clients say
  • “Your ability to listen and give us ways of communicating about a process and not individual is priceless.”
  • "We were motivated and we had fun!"
  • “It has definitely changed the way we will approach how we work from now on.”