We provide a sequence of well tested process improvement interventions to deliver lasting beneficial change.
‘The Medical Centre’ was a large Practice based in London with a growing population of around 13,100, increasing at an average rate of 400 new patients per annum. A recent capacity plan drafted by the CCG highlighted that the population would increase significantly (17%) over the next 15 years due to redevelopment in the area.
The Practice faced the challenge of a higher than average elderly population and a growing number of young families with a diverse ethnic background.
Xytal organised a session with the people directly impacted by the issue, we aimed to:
Our baseline audit showed that 42% of the letters coming into the practice did not need to be seen by the GP, allowing them to focus on important patient correspondence and spend more time in surgery. Due to new process efficiencies the need for a HCA was removed, saving the Practice around £20,000. Around 264 hours per year have been saved, improving the moral of the clinical team.