We provide a sequence of well tested process improvement interventions to deliver lasting beneficial change.
In 2017 Xytal were commissioned by a Community Education Provider Network to deliver correspondence management training to 11 practices. The objectives were:
Xytal ran a program of 2 Group Learning Events and 2 practice visits using the following techniques:
The programme resulted in an up to 87% reduction in correspondence reaching the GPs. This was accompanied by an understanding that these Quality Improvement techniques can be used in other areas of the practice.